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COMPLAINTS PROCEDURE

If you feel you have received an unsatisfactory service from Elec Fast in any way, please do not hesitate to contact our customer services team with details of any complaints:
Email: info@elecfast.co.uk
Telephone: 0800 316 9567
Post: Customer Service, Elec Fast Ltd, Apt 3252 Chynoweth House,
Trevissome Park, Truro, TR4 8UN
Of course our Customer Services will endeavour to solve all customer issues
highlighted immediately, but this is not always possible to do so due to different factors that can arise during a customer complaint.

During the initial contact with our team – We will listen to your complaint in detail before conducting an investigation. We will then provide an explanation to our investigation either by telephone or in writing. Any resolution will be appropriate to the event in question.
Please be patient as the team fully investigate your query as we must consider all factors before we come to the current conclusion.
Our Customer Service office hours are: Monday to Friday 9am – 5pm.

If you need more advice

The Citizens Advice consumer service provides free, confidential and impartial advice on
consumer issues and can be contacted at any stage of the complaint process.
Visit citizensadvice.org.uk, call the Citizens Advice consumer helpline on 03454 04 05 06
or complete their online web form.
The document produced by the Citizens Advice service provides more information about where energy consumers can get free independent information and advice about their experience with the company – often the Citizens Advise service will offer to call into the company on your behalf and discuss any outstanding issues with the service.